The customer has read the email but does not reply, and the customer does not re

• Author:
• Source:
• Date: 2023-04-24
• Views: 174Times

01
如果发出去的邮件，客户没动静：
1) Are you the right person to talk about this? If I'm in the wrong place, could you point me in the right direction?
适合开发信后的跟进。请问你是对接人吗？如果不是，能麻烦你告知联系人方式吗？

2) ABC, DEF, GHI are some of the top names in this industry who use our products. Do you wanna check out the brief and quotation?
适合开发信或者报价后跟进，列出知名合作伙伴，询问目标客户是否想要看简介和报价。

3) Just reply 'yes' if you'd be interested in getting some more information and I'll send you a couple of docs over.
如果你这边有兴趣收到更多详情，请回复yes.
 

4.  Did you have a chance to look over the quotation I sent last Friday? 

请问你看到我上周五给你发的报价单了吗？

*Do you have a chance to look over ..  比较委婉，不唐突

5) Did you receive my email about your required proforma invoice? Just in case, I'm bumping this up in your inbox.
关于你要求开具的合同，请问你收到邮件了吗？以防万一，我现在才发您一次。

6) Since I haven't heard from you since last week, I realize my email may have gotten lost in the slush pile, so I'm following up again.
从上周开始，就没收到你的回复。我意识到邮件可能进了垃圾邮箱。所以我今天再跟进下。

*真的有这种可能，长期沟通的客户，有时候不知道为什么，邮件就进了垃圾邮箱，前面还会加个 {spam} 适用于经常沟通，突然无音讯的客户



02
如果客户迟迟没做决定，不回复：

7) For this project, do you have an estimated time frame? 转移话题，问他在这个项目上，有没有大概的时间要求？

8) If there is any information lacking from our side which may assist your process, please let me know. 如果我们这边还需要补充什么信息的，请告诉我们。

9) I'm touching base again, because the products we recommended
would be helpful for you to generate more sales.
我这边再联系你，是因为推荐的这些产品，可以帮你赢得更多的销售。

10) Just a friendly follow up about the advance payment for new order. Raw material cost fluctuate heavily recently. Kindly arrange at your earliest to lock the price.
这边想跟进下新订单的预付款。材料价格波动得很厉害。麻烦尽快安排，锁定价格。

*a friendly follow-up 语气显得缓和，不会咄咄逼人


03
如果老客户比较磨蹭，没有回复：

12) Quick follow-up, any updates for the new order？适合发给熟悉的客户，快速跟进一下，新订单单方面没有什么进展呀？

13) Any luck with the advance payment this week? 这周有可能安排定金嘛？

14) Just a kind reminder for your early confirmation on the contract. 
温馨提醒下，合同请尽快确认。

15) A gentle reminder for below email as the raw materials keep going up. Please help finalize as soon as possible, thank you. 温馨提醒下以下邮件尽快确认，材料一直在涨。


16) How is the project coming along? Any updated progress? 项目进展怎样了呀？有什么更新不？

17) How's going? Any updates for us? 最近怎样？有什么进展嘛？



04
激活只读不回的客户，除了上面说到的句型，还有：


18) I've attached another proposal for you to review. Please look it over and let us know about your thoughts.当客户对原来报价或者方案一直没回复，尝试发下另外的方案或者推荐其他型号报价。
 

19. Since I haven't heard back from you. I have to assume there might be some issues on our business relationship. Please let me know if I can be of any help. 因为一直没收到你回复，我猜想我们合作上应该出现一些问题。能否告知下，我才能改进。

05
实用邮件模板1：

Hi Mike

Seems we get stuck somewhere. In order to move forward, is it possible to give me / us feedback for below: 

A. Price or payment term issue?   
B. Shipping freight issue?
C: Any other reasons? 

Thank you in advance.

Joy


此模板使用注意事项
不适用于首次跟进客户。报价/发合同等暂时无回应的，可以用常规跟进句型。
至少在跟进客户2次后无回复后，时间间隔至少3-4天以上，才建议发给客户。
询问缘由可以按照自身情况，调整问题内容。

06
实用邮件模板2(直接询问式）

Hi Mike,

Could I remind you to check my email dated 31st of Oct?

Waiting for your reply soon.
Tks&B.R

Joy







07
实用邮件模板3：(从商业角度让客户坦白顾虑）

Hi Mike,

Thanks for reading my email.I think you must too busy to reply me or you still have something into consideration.

If so, could you be frankly let me know any of your worries? Such as price,quality,payment terms, demand or others?
So that we could know how to help&support you.
We are very sincerely for cooperation, no matter your answer is positive or negative. We highly appreciate it, just hope you can open your heart.

Waiting for your reply soon.
Thanks&B.R

Joy

08
实用邮件模板4：(直接罗列可能的问题和解决方案让客户透露自己的最终顾虑）

Hello Mike,

Thanks a lot for kindly to check my email. l think you must too busy to reply me
or do you still have something into consideration.

1.if the MOQ problem
- we can support you 100kgs as the first cooperation to try the market

2. lf the shipping cost of the sample
-A. you can just transfer us some deposit, we'll return it to you when
you confirm the order.

-B.in order to show our sincerity, we can bear half of it and you afford
the balance, how's your idea?

3. lf the price
You can test our sample at first, after getting the good feedback, shall we discuss price again basic on it's real values?

4. lf the payment terms
We can support you 50% T/T in advance,balance against the B/L at sight. Also L/C will be acceptable.
Or do you still have any other worries, pls be frankly let me know so that
we could know how to help you.